Refund and Returns Policy

At Shift Tech BD, customer satisfaction is our top priority. We are committed to providing high-quality products and services. If you are not fully satisfied with your purchase, we offer a fair and straightforward Refund and Returns Policy to ensure a hassle-free experience for our customers.

Eligibility for Returns and Refunds

1. Returnable Products:
   • Products purchased from Shift Tech BD can be returned within 7 days of the purchase date.
   • Products must be unused, in their original packaging, and in the same condition as when they were delivered.
   • A valid proof of purchase (receipt or invoice) is required for processing returns.
2. Non-returnable Products:
   • Products that have been used, damaged, or modified.
   • Custom or personalized items.
   • Software, licenses, and downloadable products.
   • Items marked as “Final Sale” or “Non-Returnable” on the product page.
3. Services:
   • Service fees for installation, configuration, or consultation are non-refundable once the service has been rendered.
   • In case of any dissatisfaction with our services, please contact us within 48 hours of service delivery to discuss possible resolutions.

How to Initiate a Return or Refund

1. Contact Us:
   To initiate a return or refund, please contact our customer service team at [Your Contact Number] or email us at [Your Email Address]. Provide details of your order, including the order number, date of purchase, and reason for return.
2. Inspection and Approval:
   Once we receive your return request, our team will review it and provide instructions on how to return the product. Upon receiving the returned item, our quality control team will inspect it to ensure it meets the return eligibility criteria.
3. Refund Processing:
   • If the return is approved, we will process your refund within 7-10 business days.
   • Refunds will be issued to the original payment method used during the purchase. Please note that processing times may vary depending on your payment provider.

Exchange Policy

• We offer exchanges for defective or damaged items. If you need to exchange a product for the same item, please contact us within 7 days of receiving your order.
• Exchanges are subject to product availability. If the product is unavailable, you may choose to receive a refund or select a different product of equal value.

Shipping Costs

• Return Shipping Costs: Customers are responsible for return shipping costs, except for cases where the product is defective or incorrect.
• Refund on Shipping Costs: Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong or defective product delivered).

Damaged or Defective Products

If you receive a damaged or defective product, please notify us within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost to you.

Important Notes

• Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in their original condition, missing parts, etc.).
• Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account or contact your credit card company. If you still have not received your refund after 10 business days, please contact us for further assistance.

Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please feel free to reach out to us:

• Phone: +8801317492019
• Email: support@shifttechbd.com
• Address: House#365, 1st Floor, Senpara Parbata, Mirpur 10, Dhaka, Bangladesh

Visit our website www.shiftechbd.com for more information.